Off-the-Script: January Edition

January 29, 2025

Welcome to the January edition of Off-the-Script! We're kicking off the new year with exciting updates, insightful webinars, and spotlighting our outstanding team members. Dive in to stay informed and connected with all things OnScript AI.

OnScript AI x Call Tools Full Webinar Available Now!

This month, OnScript AI partnered with Call Tools to host an insightful webinar titled "Future-Proofing Your Call Center: KPIs, Analytics, and Automation." Co-hosted by Rob Camhe, CRO of OnScript AI, and Chaz Tedesco, VP of Sales at Call Tools, the session dove into strategies for optimizing call center operations through cutting-edge technologies and actionable insights. The discussion covered how KPIs and advanced analytics can drive performance, alongside the role of automation in creating seamless and efficient workflows. The full webinar is now available on our YouTube channel for those who missed it or want to revisit the conversation.

Employee Spotlight: Richard Causing Promoted to Senior Manager of Client Operations and Compliance

We're thrilled to announce that Richard Causing has been promoted to Senior Manager of Client Operations and Compliance. Since joining our team early last year, Richard has demonstrated remarkable dedication, ingenuity, and enthusiasm—quickly becoming an indispensable member of our organization. Whether he's tackling complex MSAs as our resident MSA Maestro, safeguarding systems as the Duke of Data Security, or spearheading new talent acquisition as the Hero of Head Hunting, Richard consistently goes above and beyond.

In his new role, Richard will continue driving excellence in our client operations and maintaining top-tier compliance standards. His leadership, attention to detail, and collaborative spirit have already propelled us forward, and we can't wait to see what he'll achieve next.

Please join us in congratulating Richard on this well-deserved promotion!

OnScript AI In The Wild: Tradeshow Attendance in Q1!

As we gear up for an exciting year, OnScript AI is hitting the road to showcase our innovative solutions and connect with industry leaders. Here’s a sneak peek at the tradeshows we’ll be attending in the coming months: